VPS

Yes. For US location for all the above said plans are SLAs supported. Minimum 2% penalty or maximum to 50% of the amount paid for plan. You cannot expect a refund of more than what you have paid for the Plan. If, the VPS is unreachable for 1 hr, a penalty of 2% is claimable provided that it is not down due to heavy usage, out of RAM, mis-configuration of VPS, or anything which is not in our control.

Kak IT technicians are available on board 24X7 as per product-wise support. 15 min. of event hardware failure is supported. Normally at this scenario, Kak IT technicians can restore your services raised by helpdesk ticket support, else you can claim a penaly as per SLA term. You would given the penalty amount as a credit in your customer area which can be utilized for future purchases.

No support is offered except for the following-
-Hardware problems
-Connectivity issues (RDC/SSH/)
Kakinfotech Server Guard and management keeps your VPS online with 15 mins. of Hardware failure. Apart from this there should not be any ticket raised. Repeated tickets is against our policies and may be subject to termination your services. You have been given the server management console via customer area to reboot, shutdown and re-install any OS as per your need.

Gaming, IRC Servers, e-currency programs, Porn, child-porn, Bulk-mailing, SPAMming, Zoneminders or similar applications should not be used for these servers which are against our policies.

No. Since it is month-on month committment, minimum payment cycle goes for 1 month.

Normally before 15 days, an invoice for the renewal is generated. If invoice is found unpaid on the due date of midnight, services are suspended on the date and time stamp or after this any time. A reminder is served for clients for smootth operation of services. A late fee of $5 is levied on bill if not paid on due date. Cancellation is accepted before due date.If it is served after due date a termination charge of $10 would be billed to cancel the services.